At CHUNNIINDIA (“CHUNNIINDIA”, “we”, “us”, “our”), we value the trust you place in us. We are committed to handling your personal information responsibly and with care when you visit www.chunniindia.com (the “Website”), shop with us, create an account, communicate with us, or otherwise interact with our products and services (collectively, the “Services”).
Privacy Policy
Effective Date: 23/09/2026
Last Updated: 23/09/2026
CHUNNIINDIA is a luxury Indian fashion brand celebrating the beauty of the chunni/dupatta through handcrafted textiles, heritage techniques and thoughtful design. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.
By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information that you provide to us directly, information collected automatically when you use our Website, and information received from trusted service providers where permitted by law.
A. Information you provide directly
Depending on how you interact with CHUNNIINDIA, we may collect:
• Your name, email address, phone number and postal address.
• Billing, shipping and delivery information.
• Order details, including products purchased, order value, delivery preferences, returns, exchanges and customer-service history.
• Account information, such as your name, email address, password and saved preferences, if you choose to create an account.
• Information you provide when contacting us by email, telephone, WhatsApp, social-media messaging, contact forms or any other channel.
• Information submitted through enquiry forms, including custom-order, bridal, wholesale, collaboration, press or styling enquiries.
• Marketing preferences, including your consent or choice to receive communications by email, SMS, WhatsApp or telephone.
• Reviews, feedback, images, videos, testimonials or other content voluntarily shared with us.
• Information submitted while entering a contest, giveaway, survey, event registration or promotional campaign.
Please do not share sensitive personal information with us unless it is necessary for a specific request and we have asked you to provide it.
B. Payment information
When you make a purchase, payment details are processed by our authorised payment gateway or payment partner. CHUNNIINDIA does not ordinarily store your complete debit-card, credit-card, UPI or bank-account details.
Depending on the payment method selected, our payment partners may collect and process information required to authorise and complete your transaction. Such processing is governed by the relevant payment provider's own privacy policy and security practices.
C. Information collected automatically
When you visit or use the Website, we may automatically collect certain technical and usage information, including:
• IP address.
• Device type, device identifiers and operating system.
• Browser type and browser settings.
• Pages viewed, links clicked and time spent on the Website.
• Referring and exit pages.
• Approximate location inferred from your IP address.
• Shopping-cart activity, product views, search activity and purchase activity.
• Cookie identifiers and similar tracking technologies.
This information helps us maintain, secure, analyse and improve our Website, customer experience, collections, communications and advertising.
2. How We Use Your Information
We may use your personal information for the following purposes:
• To process, confirm and fulfil your orders.
• To arrange shipping, delivery, returns, exchanges, refunds and customer support.
• To communicate with you about your order, payment, delivery, account or service request.
• To provide a personalised shopping experience, including product recommendations and relevant collection updates.
• To create and manage your customer account, where applicable.
• To respond to enquiries about custom orders, bridal styling, collaborations, wholesale, press or other requests.
• To send marketing communications, product launches, collection announcements, offers, editorial content and event invitations where you have opted in or where otherwise permitted by applicable law.
• To administer contests, giveaways, surveys, feedback requests and promotions.
• To operate, protect, improve and troubleshoot our Website and Services.
• To monitor and prevent fraud, unauthorised transactions, misuse, security incidents and violations of our Terms & Conditions.
• To comply with applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To establish, exercise or defend legal claims when necessary.
We may also use information in aggregated, anonymised or de-identified form for research, commercial analysis, collection planning and business improvement. Such information does not identify you personally.
3. Marketing Communications
With your consent, or as otherwise permitted by law, CHUNNIINDIA may contact you regarding our collections, products, offers, stories, events and services through:
• SMS
• Telephone calls
• Social-media platforms and advertising platforms
You may opt out of promotional emails at any time by using the “unsubscribe” link in the email. You may opt out of WhatsApp, SMS or call-based marketing by replying with “STOP”, using the applicable opt-out mechanism, or writing to us at karigar@chunniindia.com.
Please note that opting out of marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, payment updates, delivery notifications, return updates, security alerts or responses to your requests.
5. Advertising and Analytics
We may use third-party analytics and advertising tools, including services operated by Google, Meta, Instagram, Facebook and other technology partners. These services may use cookies, pixels or similar technologies to collect information about your use of our Website and to help us:
• Understand Website traffic and customer behaviour.
• Measure the effectiveness of our advertisements and campaigns.
• Show CHUNNIINDIA advertisements to visitors who have interacted with our Website.
• Create audience segments based on interests or engagement.
• Improve the relevance of our communications and advertising.
For example, after viewing a CHUNNIINDIA product, you may later see a CHUNNIINDIA advertisement on Instagram or Facebook. This does not mean that these platforms receive your complete order details from us; advertising activities are carried out subject to the controls and policies of the relevant platform.
You may manage advertising preferences through the privacy and advertising settings offered by the relevant platform or browser.
7. Third-Party Websites and Services
The Website may contain links to third-party websites, social-media platforms, payment gateways or other services that are not operated by CHUNNIINDIA.
If you follow a link to a third-party site or are redirected to an external platform, this Privacy Policy will no longer apply. We are not responsible for the privacy, security or content practices of third parties. We encourage you to review the privacy policy of every third-party service you use.
8. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
These measures may include secure Website connections, access controls, limited access to customer data, trusted service providers and appropriate payment-processing arrangements. Payment-card details are generally handled by authorised payment gateways rather than stored directly by CHUNNIINDIA.
However, no method of transmission over the internet or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been accessed without authorisation.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Fulfil the purpose for which it was collected.
• Process and service your order.
• Manage returns, exchanges, refunds and customer queries.
• Maintain business, tax, accounting and legal records.
• Resolve disputes and enforce our agreements.
• Meet legal and regulatory obligations.
• Maintain security and prevent fraud.
When personal information is no longer required, we will delete, anonymise or securely retain it in accordance with applicable law and legitimate business requirements.
10. Your Choices and Rights
Subject to applicable law, you may request to:
• Access the personal information we hold about you.
• Correct or update inaccurate or incomplete personal information.
• Request deletion of personal information, where legally applicable.
• Withdraw consent for marketing communications or other processing based on consent.
• Object to or limit certain uses of your personal information.
• Raise a concern or grievance regarding our handling of personal information.
To make a request, please contact us using the details in the Contact Us section below. We may need to verify your identity before acting on a request. Certain information may need to be retained where required for legal, tax, fraud-prevention, accounting or contractual reasons.
11. Children's Privacy
CHUNNIINDIA is not intended for individuals under the age of 18. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us at karigar@chunniindia.com. We will take reasonable steps to review and address the matter.
12. International Transfers
If you access the Website from outside India or place an international order, your personal information may be processed, stored or transferred to service providers or systems located in India or other countries.
The data-protection laws of those jurisdictions may differ from the laws of your country of residence. Where we make such transfers, we will take reasonable steps to ensure that your personal information receives an appropriate level of protection consistent with this Privacy Policy and applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technologies, services, legal requirements or privacy practices.
The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Website or Services after an updated Privacy Policy is posted will be subject to the revised policy, to the extent permitted by law.
14. Contact Us and Grievances
If you have questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
CHUNNIINDIA
Website: www.chunniindia.com
Email: karigar@chunniindia.com
